Service Partner Portal

 

Welcome to the newly updated Service Partner Portal! To get started, select from the options below. Please note, new repair documentation and information is now available within in the newly launched Service Repair Help System at the link below!

View our updated Warranty Statement.

Download K.2 Firmware Update.

Service Announcements

March 18, 2024

Dear Valued Service Partners,

Please be reminded that we will be implementing a pricing adjustment starting April 1st, 2024. These changes are necessary to uphold the quality and reliability of our products. Thank you for your continued support of QSC.

Technical Service Team
 

March 15, 2024

Dear Service Partner,

Q-SYS is introducing three new loudspeaker products:

  • PL-LA8 (FG-901553-00)
  • PL-LA12 (FG-901554-00)
  • PL-SUB18 (FG-901555-00)

For PL-LA product information, click here. For PL-SUB18 product information, click here.

These products come with a 3-year manufacturer’s limited warranty. They are serviceable. For a list of spare parts and replaceable board assemblies, please visit our online part store.

Service content will be available for review within the next 90 days. Please be sure to log in to the Service Portal to access and review the material.

If you have any questions regarding this service announcement, feel free to contact us. Thank you.

Q-SYS Technical Service Team
 

March 15, 2024

Dear Service Partner, 

Q-SYS is introducing the UC-MTR-L-NA (Lenovo 12QT), a Q-SYS UC compute and controller bundle. This product comes with a 3-year manufacturer’s limited warranty. It is a field serviceable item (ONLY by Lenovo Premier service technician).  If you receive a request for repair, please follow the below instructions to assist the customer.

1.)    If you are not a Q-SYS dealer, then please refer the customer to the original place of purchase. 

2.)    If you are a service center and a Q-SYS dealer, and the customer purchased the unit from you, then please contact your regional QSC Support Center.
If you have any questions regarding this service announcement, please feel free to contact us. Thank you. 

Q-SYS Technical Service Team
 

February 9, 2024

Dear Service Partner,

Q-SYS is introducing four new loudspeaker products:

  • PL-DC24 (FG-901545-00)
  • PL-DC26 (FG-901546-00)
  • PL-DC8 (FG-901547-00)
  • PL-DC12 (FG-901548-00)

For PL-DC product information, click here.

These products come with a 3-year manufacturer’s limited warranty. They are serviceable. For a list of spare parts and replaceable board assemblies, please visit our online part store.

Service content will be available for review within the next 90 days. Please be sure to log in to the Service Portal to access and review the material.

If you have any questions regarding this service announcement, feel free to contact us. Thank you.

Q-SYS Technical Service Team
 

January 26, 2024

Dear Service Partner, 

Q-SYS is introducing the QIO-TEL2 and QIO-AES8x8, both Q-SYS Audio I/O Expanders. These products come with a 3-year manufacturer’s limited warranty. They are not serviceable items. If you receive a request for repair, please follow the below instructions to assist the customer:

1.) If you are not a Q-SYS dealer, then please refer the customer to the original place of purchase. 

2.) If you are a service center and a Q-SYS dealer, and the customer purchased the unit from you, then please replace the unit from your stock and send the faulty unit back to a QSC Service Center nearest you. You will need to request an RMA from Customer Care. Once we receive the faulty unit, we will issue a credit to your account for the faulty unit.

If you have any questions regarding this service announcement, please feel free to contact us. Thank you. 

Q-SYS Technical Service Team
 

December 8, 2023

Dear Service Partner,

Q-SYS is introducing the SeerVision Video series with these models:

  • Processor, SVS1 (FG-901622-xx)
  • Processor, SVS4 (FG-901623-xx)

These products come with a 3-year manufacturer’s limited warranty. They are serviceable items (ONLY by QSC factory). If you receive a request for repair, follow these instructions to assist the customer:

  1. If you are not a Q-SYS dealer, then refer the customer to the original place of purchase.
  2. If you are a service center and a Q-SYS dealer, and the customer purchased the unit from you, then contact your regional QSC Support Center.

If you have any questions regarding this service announcement, feel free to contact us. Thank you.

Q-SYS Technical Service Team
 

Service Videos

In addition to content in the Service Repair Help System, videos are now available that can assist with verifying proper hardware functionality, troubleshooting, module repair, licensing, and other topics for a growing number of products:

NOTE: Links and information regarding service videos must not be shared outside the Service Partner Portal.

New Product Service Status

Series Model(s) Status Launch Date Market Segment Comments
PL-LA Series, PL-SUB Series PL-LA8, PL-LA12, PL-SUB18 New Launch March 15, 2024 System New Product Release. Please don’t perform any repair. Contact QSC and create a SFDC case for any field failures.
UC Compute Bundles UC-MTR-L-NA (Lenovo 12QT) New Launch March 15, 2024 System New Product Release. Please don’t perform any repair. Contact QSC and create a SFDC case for any field failures.
PL-DC Series PL-DC24, PL-DC26, PL-DC8, PL-DC12 New Launch February 9, 2024 System New Product Release. Please don’t perform any repair. Contact QSC and create a SFDC case for any field failures.
QIO Series QIO-TEL2
QIO-AES8x8		 New Launch January 26, 2024 System New Product Release. Please don’t perform any repair. Contact QSC and create a SFDC case for any field failures.
Seervision Servers SVS1, SVS4 New Launch December 8, 2023 System New Product Release. Please don’t perform any repair. Contact QSC and create a SFDC case for any field failures.

 *Click HERE for a listing of products that are no longer being serviced

Legend

  •  New-Launch  – Service not allowed. Product must be returned to QSC for further investigation. Please contact QSC for next steps. 
  •  Mid-Launch  – Service is okay, but additional steps may be required. Please read comments.
  •  Post-Launch  – Service okay. Service documentation and help is available in the Resource Library and Service Repair Help System.

Most Recent Service Bulletins

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